Want to join the team? Good news, we are hiring Plumbers! Click here to view the positions available

Ducted Refrigerated

Handy Advice

Here's some knowledge to get you started!

Buyers Guides

Ducted Air Conditioning

Is ducted air conditioning the right choice for your Melbourne home?

Plum Heating & Cooling April 19, 2022

Air Conditioning

9 great reasons to consider Add On Cooling for your home

While the name Add On Cooling doesn’t exactly scream pick me, this type of Air Conditioning system should never be seen as a compromise or afterthought.

Maxine Brown April 9, 2022

Your-handy-glossary-to-home-heating-and-cooling-terminology

Air Conditioning

Your handy glossary to home cooling terminology

If you’re in the market for a new air conditioner, or even a repair or service to your existing one, you may have found yourself

Maxine Brown February 1, 2022

Ducted Refrigerated

Why is Ducted Air Conditioning Used So Widely?

Air conditioners have become a standard fixture in every home or office that you see and ducted air conditioning is widely used for large buildings

Plum Heating & Cooling June 13, 2013

Ducted Refrigerated

Ducted Heating and Cooling – Are They Really Necessary?

In most of the developed areas of the world that face extreme temperatures, it’s commonplace to find ducted heating or ducted air conditioning being included

Plum Heating & Cooling June 13, 2013

Air Conditioning

Choose The Right Cooling System In Melbourne

Different cooling systems are better for different homes and purposes. The unit you choose depends on your budget, priorities and needs. Though there are plenty

Plum Heating & Cooling February 3, 2013

Ducted Refrigerated

What is a Ducted Reverse Cycle Air Conditioner

Looking to refit your home or business with a new cooling system? It’s important to be informed. Ducted Split Systems, also known as ducted reverse

Plum Heating & Cooling October 30, 2012

Need help? Call our award-winning support team on (03) 8360-9622

GET IN TOUCH WITH US

OPENING HOURS

Quick Links

Finance Options

Apply for Latitude Finance

Latest Handy Advice

6 hot reasons to keep your gas heater regularly serviced

Ducted Air Conditioning

Google Rating

4.8

Based on 1703 reviews

Plum Heating and Cooling

4.8

Jeff Browne

23:46 18 May 22

Robyn Sullivan

11:23 18 May 22

Professional and friendly installers who worked hard all day. I would highly recommend this company and their trades.

Jasmin Christian

08:38 17 May 22

Plum installed our Mitsubishi ducted heating/cooling system 5yrs ago. Best purchase ever, defs worth spending a little extra to get better quality.Shiva completed our regular service this morning. He had great communication, was polite and personable, arrived on time with a call 20mins before and completed the service with efficiency.Thanks, will use Plum again for our next Service.

Chris Saunders

02:27 06 May 22

Pankti Parikh

04:11 04 May 22

Annie Sophabmixay

09:17 03 May 22

Garry Grant

04:28 29 Apr 22

Shiva was very polite and professional in conducting the service of my ducted split system

Keping W

06:29 27 Apr 22

Had my evaporative cooling installed in January. Overall great experience. Kyle did an excellent job on the installation day!! Much appreciated!!

Megumi Yamai

06:13 27 Apr 22

I've had a very good experience with Plum Heating and Cooling. The customer service team was very responsive and friendly. Not only the service technisian came on-time, he was very polite, infomrative, and professional. I've asked number of questions but he game me anwers to all. Due to the bad weather, he will need to come back again in another week but I'm very happy with their service. Highly recommended!

Mark Hawkridge

22:42 05 Apr 22

Prakhar Mishra

05:39 25 Mar 22

Gaylene Molinia

08:07 17 Mar 22

Muneeb Hayat

07:56 17 Mar 22

Very professional and efficient installation process. Arrived on time. Very please so far.

Carol Jones

05:09 17 Mar 22

Had the boys from Plum come out and install a new split system and upgrade the fuse box. They arrived on time, early actually. They all introduced themselves as they arrived. Very friendly. Polite. Cleaned up after themselves. Showed me how to use the system. Work was finished on time and the price was the best I could find. The communication with the office prior to installation was brilliant. Couldn’t recommend them highly enough.

Chandra Shekar

05:11 13 Mar 22

Best service that you can expect from a professional, well trained and customer oriented company. Everyone that I spoke with were amazing - Jodie, Jai and the rest. Jai turned up 15 before the appointed time and was meticulous in his diagnosis and fixed up the issue within half an hour. Please keep up your good work guys! You should be proud of yourselves.

charlie grech

00:55 10 Mar 22

The trademan was good and quick good job

Debjani Bhaumik

05:12 08 Mar 22

David Holt

23:53 04 Mar 22

Susan Pattison

04:35 03 Mar 22

Nhan and his crew did great job. He was professional and friendly and clearly explained the ducted heating system, how it worked and how to operate the control panel. Thanks Nhan, much appreciated. Susan

Aaron Jones

04:05 03 Mar 22

Shiva was such a friendly and knowledgeable guy. Will definitely use plum heating and cooling again.Competitive pricing also. ☺️

Brett Sause

20:34 23 Feb 22

Thomas Rogan

06:05 21 Feb 22

I can't fault these guys, the whole team were professional, courteous, and polite, even with me hanging over their shoulders, watching as they worked. Fantastic Service and well recommended. A+

Jen

23:56 16 Feb 22

Shaun was professional, personable and did a great job. He was able to answer all our questions, can't fault the service.

Astro C

15:42 16 Feb 22

I just Walk in at Hoppers and assisted by one of the gentlemen named Jack.He ask me the floor plan of the house and which room will be working on. He took my email and send me quotes.He booked me for an inspection for the 3 Rooms, and after about a week is installation.Easy communication, easy process.No hassle, No Fuss. They clean as they go.The team that installed was very nice, they are easy to talk and approachable.I’m Very satisfied with their work.Thanks Guys!

Lee Salva

23:59 15 Feb 22

Jordan was prompt, efficient and friendly. Highly recommend your company. Thank you

Jarred Doherty

10:23 13 Feb 22

Very professional, very clean with minimal dust.Would definitely recommend to anybody.

louise keys

03:22 12 Feb 22

Steve Howson

22:40 10 Feb 22

Friendly, efficient, and prompt service. Verbal & written report on services rendered appreciated. Would have no hesitation in recommending this company to anyone requiring their expertise.

Jodie Beckley

22:11 09 Feb 22

Vigneshwaran V

04:48 09 Feb 22

The team at Plum Heating and cooling were throroughly professional in thier services. Jack from sales, understood the complexity in my requirement and helped out with all the questions I had. He gave the right instructions to the installers who came out. The installers (Aden) were also impressive the way the went about their business. Clearly explained what they were going to do and how. Did the installation as explained and cleaned up after they finished. Sightly on the expensive side, however a great service - would highly recommend if you need a hassle free experience. thanks to the crew at Plum heating and cooling.

Khushdeep Brar

22:18 07 Feb 22

Jack and Jim came for a follow up on the fault and service of our evaporative cooler. They were very polite, professional and most importantly calm. They took time and effort to locate the problem and do the service of our unit and made sure that everything works fine. They explained the reason for cooler not working and mistake past time. Very happy with the honest and genuine service. Highly recommended and keep up the good work.

Alex Filipavicius

01:32 05 Feb 22

Johnny & Cody at Plum did a great job of replacing our Brivis evaporative cooler. They did a neat & professional installation & took the old cooler along with all rubbish. Johnny was very helpful on the phone when i called him in relation to the touch controller. Max from sales was very responsive & made the process very easy. I would definitely use Plum heating & cooling again.

Aaron Reviews

12:50 04 Feb 22

Plum were excellent - accomodating both when I had to reschedule due to COVID as well as when there was no parking available on my street.Shiva was my technician and he was a phenomenal operator - efficient, friendly and explained what he'd done to me, a complete lay person. I could not recommend Plum enough, and Shiva was absolutely the dream tradesperson. What a fantastic representative of the company and thanks to him I will be coming back next time I need my split system serviced!

Aman Singh

03:36 01 Feb 22

Elizabeth Clifford

00:35 01 Feb 22

I highly recommend Shiva from Plum Heating and cooling. He was so professional and explained everything and provided us with after care tips. We were working from home and he was efficient, quiet and got the job done fast and ahead of when they said they could fix it. Use Plum and ask for Shiva he rocks and is friendly. We are so happy and now the whole family and our dog can keep 😎 over the summer. Thanks Shiva rockstar.

Paul Davies

00:04 31 Jan 22

Friendly Matt arrived right on time and immediately set to work, even providing advice on how to maintain and check things myself going forwards. It looks like the filter hadn't been changed in 10 years and now the airflow is ten times better than what it was. He also diagnosed why our air-con isn't working as it should so a follow up appointment should fix this. Will definitely be working with these guys in the future. Thanks Matt, great job.

Hika Daniel

02:51 25 Jan 22

Always best service

Charles Muscat

05:40 24 Jan 22

I have dealt with many business but Plum Heating and Cooling would have to be the best. I had a replacement ducted heating and evaporative cooling done and from the very start from the receptionist to the sales manager and his team they were extremely helpful. However l must say that Nhan who installed my heating and cooling is an absolute gem. Always on time and the job he did was very professional. Nothing was too much trouble and he never cut corners. To plum Heating and Cooling, many thanks. I would not hesitate in recommending this company to anyone.

Lauren Fumic

23:36 21 Jan 22

Our friendly service technician Shiva was professional & experienced & fixed our air conditioner efficiently. The whole process with Plum was professional and communication was excellent. Very reasonable pricing too. Glad to support a local company. Would highly recommend & use again in future.

Ajit Bhatia

06:02 21 Jan 22

Plum Heating and Cooling, or Plum Trade Services, as they have rebranded recently are the most thorough and professional business I have come across - right from Customer Service through all their departments to Installation!I am not sure if they are the cheapest but your work will be done on time, with no mucking around and for that fact alone I recommend them!

Sheree Clark

02:52 18 Jan 22

My air con had stopped working and Matthew came out to have a look at it and he was very friendly and professional, gave me options of to fix it or to get a new one. I also got the quotes within 30 minutes of him leaving so extremely happy with Plum

Houratious Albert

22:26 16 Jan 22

Siva was very professional and gave me an accurate assessment of the situation and recommended what services needs to be done. Thanks for the great service.

Anthony Gomez

09:13 14 Jan 22

Aden and the team from Plumb Heating and Cooling did a great job installing our new unit. We have been customers for 15 yrs and very happy with the quality of their trades and the team in the office. We will certainly continue to use them to maintain and manage our heating and cooling needs.

Kerrianne Treacy

22:50 13 Jan 22

luisa Vodola

08:18 13 Jan 22

I was very happy with the on time service and professionalism. Thank you.

Stephen O'Brien

03:17 13 Jan 22

Had AC serviced before x-mas couldn't be any happier with service l received and extremely pleased with the cost as l assumed it would moreEliot was professional and polite and communicated everything to me very wellThank you for a great job

Karen Young

04:31 11 Jan 22

Jake was fantastic fixed the motor and got the cooler going again he was only too happy to answer my questions i highly recommend them to do your work on your cooler can't thank him enough

Sherril Mccleary

23:06 22 Dec 21

Annie

21:48 22 Dec 21

Yearly Ducted heating service by Plum Heating and Cooling was done this year by Jarrod. As always he is professional, polite and on time. The quality and the service given cannot be questioned. Jarrod always leaves the area clean once the job is completed. The office staff are also amazing with accommodating my needs.

YU ZHU

23:47 21 Dec 21

Michael de Gabriele

02:23 21 Dec 21

Shiva came out and services my split ac unit. He was very professional and the end result is excellent. The ac unit came out like new.I will definitely use plum heating and cooling again for other works.Michael

Janet Orchard

02:59 20 Dec 21

Eliot was absolutely brilliant. Friendly, knowledgeable and very honest with his information and ensured I knew exactly what things would costs on all options provided. I will certainly be requesting Eliot for my next service. Thanks for the great service.

Suzie Graham

02:54 20 Dec 21

Shiva arrived on time, very professional! Issue fixed 👍

Larry Tippett

21:45 19 Dec 21

Sonia Jordan

01:20 18 Dec 21

Our ducting air-con wasn't working for more then 10 years, we had a few different technicians (from different companies) who tried to fix the problem, but non of the them were able to find it. Matthew is a very experienced technician with great knowledge about the ducting heating and air-con and he found the problem without any trouble. Now our air-con is working very well. I couldn't thank him enough.

Hayden Goodall

00:52 17 Dec 21

Great service provided by Matt and Lachlan. They arrived on time and we’re professional. Highly recommended!

Karan Rust

21:05 14 Dec 21

had A/C install a few years ago, good experience there, just had first service tech's were polite answered all questions and respectful of our home. Can highly recommendthank's Plum

Andrea Houston

06:43 14 Dec 21

Lauren Heatley

04:14 14 Dec 21

Very professional, efficient, good communication re arrival time etc...

Michael Ross

04:10 14 Dec 21

Customer Service 01

04:08 13 Dec 21

Jake has been amazingly wonderful. What was originally booked as service for our AC, Jake advised we need a new part. Today we now have AC again and couldn't be happier. We have used your services many times now, and will always continue to do so for both our Ducted Heating and AC. Thank you to all, and will never hesitate to recommend Plum Heating and Cooling to anyone. Regards Kim

Peter Jones

02:08 13 Dec 21

Plum Heating & Cooling have done great job of servicing my Air Con.Special thanks to Shiva for his excellent and efficient service.I highly recommend them and Plum.

Lucinda Inturrisi

23:01 10 Dec 21

Shiva was lovely and very professional and helpful.Great service and arrived on time.

Mario Ozzimo

21:34 10 Dec 21

Would highly recommend plum heating,Shiva from plum heating came and repaired our split system,Very professional and friendly,Next time we need a service will ask for Shiva,Thanks again,Mario.

Peter Czepil

13:49 10 Dec 21

james James

00:53 10 Dec 21

Melany Wijaya

20:15 08 Dec 21

They're really professional.No hidden cost and communicative with all things.

Kim Wheeler

12:14 07 Dec 21

Matthew from Plum Heating and Cooling was outstanding! He came to service our gas ducted heating and ended up also diagnosing the problem with our air conditioning unit, which another technician (from another company) had been out the day before. Very happy and would highly recommend!

Errol Hart

03:36 07 Dec 21

Aden and Daniel were very professional, neat in their work and courteous. They took pride in their workmanship that reflects the values of the business they represent.They cleaned up after their work.Very respectful lads.

Mengqi Fu

23:28 06 Dec 21

Jeff Lumsden

00:08 04 Dec 21

Lucas Zhang

03:48 02 Dec 21

Matthew and Michael were on time, extremely professional and friendly. They identified the issue with my evaporative cooler, recommended the most cost effective way to resolve it, and fixed the problem on the spot. Matthew also explained in details how to use the cooler more effectively during summer. Really happy with their service and will definitely use thier service to check up my heating system when the winter is coming.

Les Williams

05:32 30 Nov 21

Elfa

03:58 29 Nov 21

Great service and very punctual. Shiva did a great job, came in tackled the issue with no problems what so ever. He’s definitely an asset to the company and was extremely friendly and easy going! He definitely deserves some recognition for his professionalism!

M Craig

11:48 28 Nov 21

Jun Lee

01:00 26 Nov 21

00:32 26 Nov 21

We had our ducted heating and split systems serviced today. Shiva and his Team arrived on time and were very professional.The boys alerted me on big issue they had come across with my ducted heating. I’m very grateful and raised these concerns with the relevant party.Shiva completed the job with minimal interruption and was a real joy to work.I will definitely work with Plum Heating and Cooling again.

Lance Conn

20:41 25 Nov 21

Prabath Ekanayake

10:23 24 Nov 21

My interactions with Plum have been excellent right from the outset from booking the service job to the technician’s (Jake) punctuality, professionalism and expertise in diagnosing other issues I was having with my cooling system and providing solutions. It further built my confidence that Plum was the right company to deal with and I didn’t need to shop around elsewhere. Big part of the reason why they ended up winning my business to install a new evaporative cooling unit.

Jane Morrison

01:22 24 Nov 21

I Will always use Shiva for our air-conditioning service and repair needs.We have a fully ducted system that ceased to function. Shiva was able to diagnose the problem and ordered a new motor for the inceiling unit.He was efficient friendly and very knowledgeable. He was not afraid to get his hands dirty and did not leave until all was functioning perfectly. We have a 2 story house and he accessed the roof to check on all outdoor motors.Plum Hearing and cooling are an efficient organisation but the 🌟 is definitely Shiva.Jane Morrison.

Jessica Herbert

21:36 23 Nov 21

Sean Griffiths

04:04 22 Nov 21

Shiva and the boys from Plum have been to my place a few times now for service and maintenance of my ducted reverse cycle system. He is always responsive, polite, thorough and happy to answer questions. An excellent service.

Tiffany Co

23:27 21 Nov 21

Matt is amazing, he is very professional and friendly! Love his job!

Dominic Battaglia

23:06 18 Nov 21

Very informative and professional, thank you.

mrsrachify

03:50 17 Nov 21

Shiva came to service my split system air conditioner. The system he used was clean and effective way of getting rid of the dirt and dust. Our unit is like brand new. Shiva’s customer service was excellent. Thankyou.

Sarah K

02:34 16 Nov 21

We had our ducted air conditioning and heating serviced today and Shiva was incredible. Super friendly and let me know what he was doing when he was doing it. We also received hints and tips of how best to run our system and how often to clean etc.Great service, super professional and friendly. Highly recommend!

Darebb Batbagz

09:09 11 Nov 21

Plum heating and cooling did an excellent job servicing our duct heating and evap cooling. Highly recommended. Would definitely use their service again. Thank you

Lawrence Geyer

00:57 11 Nov 21

Durant Prum

00:54 11 Nov 21

Mele Taunisila

21:42 10 Nov 21

Helen Kelberg

00:55 10 Nov 21

Great communication from Nhan, happy to have him work on my heating/cooling again. Loved the way he was teaching his apprentices too, very patient and explanatory. Well done Plum for employing such a knowledgeable and caring man.

Lutfiye Tahseen

08:34 09 Nov 21

While the news on our system wasn’t great (too old to find parts to repair so will require replacement), the technician who came out and the owner who I spoke to when booking the call out were extremely helpful, friendly, punctual and transparent in their pricing. They also seem fairly priced for their service call, based on my research. Should we decide to go ahead and replace our LPG heating unit, we would definitely use Plum Heating & Cooling for the job.UPDATE- we DID end up getting the new unit installed. As per the initial experience, they were faultless. Turned up on time, careful with our home, quick and polite installation and not a cent more than the quote. Highly recommend!

Mal Boret

07:28 09 Nov 21

Professional, knowledgeable and helpful.

Steve Flahavin

02:15 09 Nov 21

Thank you Plum Heating & Cooling and particularly to Service technician Shiva for a thoroughly professional job done today. On time , very helpful and efficient.Many thanks

Valerie Baker

23:45 08 Nov 21

Shiva from Plum Heating and Cooling carried out a service of my split-system this morning. I’m very happy with the work and Shiva was punctual, courteous, efficient and very professional. Many thanks!

Brett Moore

05:44 08 Nov 21

Margaret Bowyer

02:58 03 Nov 21

Shiva arrived on time, the worked was completed efficiently and cleanly. Very polite young man, happy to recommend him.

Shahed Mahmud

05:10 29 Oct 21

I had Shiva from Plum repair services and he was extremely good. He worked as he was repairing his own appliances. I would highly recommend others to to give a chance to Plum for your next needs.Good on you Plum👍

C Boylan

04:47 28 Oct 21

Matthew from Plumb Heating and Cooling serviced our ducted split system today. The communication with the company from the start was excellent from booking, to a visit time frame the day prior and then a call from Matthew to confirm arrival time on the day.Matthew was courteous, thorough and professional throughout, explaining each step and what he was doing and why. Extremely impressive service from the office staff and Matthew, would highly recommend and would use the service again.

Jessica Rees

07:46 27 Oct 21

Dee Waldron

04:07 27 Oct 21

Service and cleaning of 3 Samsung ducted systems.Shiva was so efficient and thorough and professional. He was polite and took time to explain what he was doing and informing us about future maintenance. Would highly recommend

Ruth Spink

04:09 26 Oct 21

Elijah Budden

21:41 23 Oct 21

Perry

21:53 22 Oct 21

Jaime Clifford

07:17 21 Oct 21

Shiva did an excellent job servicing the four split systems in my townhouse. He was very knowledgeable, professional and experienced explaining as he went along. I would not hesitate to book Shiva from Plum Trade Services again.

Max Rose

06:41 21 Oct 21

Faye Volo

04:27 21 Oct 21

What can I say about Aden and his Crew? They were fantastic from go to whoa! One and a half days on the job replacing and upgrading my 30+ year old gas ducted heating system (a BIG job) which was situated in the roof, and replacing and upgrading my two 20+ year old air conditioners split system with reverse cycle split systems (a decent sized job in itself). The crew also included the electricians. Doing a happy dance now all is complete. PLUM Heating and Cooling.....you ROCK!!! Thank you so much!

Saliya Senevirathne

03:02 21 Oct 21

Di Neilson

02:18 21 Oct 21

Jean

02:34 20 Oct 21

Matthew Norman

01:43 20 Oct 21

Prompt, courteous and professional - Shiva serviced our ducted refrigerated aircon and arranged for replacement of the control panel. His thorough approach and clear explanation was assuring and his friendly demeanour made him a pleasure to deal with. Would not hesitate to recommend Plum Heating and Cooling. Thanks Shiva.

Lynn Fulton

00:38 20 Oct 21

Eliot attended our house to service our heater. He was polite and professional. I wouldn't hesitate to recommend him.

Kath Macdonald

23:42 19 Oct 21

Fabulous service by Plum.From initial phone call to Chelsea to finalised repair on site- the process was seamless.Communication was fantastic, every part of the process was well articulated.Cannot recommend PLUM highly enough. Every interaction to date has been at same exceptional level of service.

Julianne Cordeta

10:50 19 Oct 21

Just wanted to say thank you to Daniel for coming out today to assist with the general maintenance/service for our Evaporative Cooling. He also noticed that we had a missing roof tile and offered to place it up there given we had a spare, Thanks again Daniel. Also thank you to Plum Heating/Cooling team for assisting with my enquiry and for organising this service. Will gladly book again in future.

Isabelle Dantier

11:41 15 Oct 21

Matt was very professional and COVID safe at all times. He was very informative and explained to me the whole process and answered all my questions. He really knows his stuff and was super helpful. Would definitely recommend and use this service again in the future.

Natalia Ortiz

05:35 15 Oct 21

Plum was easy to book an appointment, technician came within the time slot that was advised and called prior while he was on route. Great customer service and had Daniel the technician come out to service my ducted heating and evap cooling. On inspection, it turns out I need my pads changed in the evaporative cooling and so it was not serviced. Heating was serviced. Technician was knowledgeable, honest and professional with his work and the advice he gave. Looking forward to some work that I'll be booking in and would definitely recommend. Thanks! 👍🙂

Richard De Angelis

22:02 13 Oct 21

Prompt, friendly, professional service. Serviced our unit and diagnosed issue with our inverter that we have been having issues with. Highly recommended.

Isabelle Sheehan

01:03 13 Oct 21

Shiva was great. Communicated frequently in advance, turned up on time, and was very friendly and helpful. Diagnosed the issue with our ac, which will now unfortunately need to be replaced.

FAYE ABDULLATIF

22:18 12 Oct 21

I had two technicians Shiva and Thomas. They were fantastic. Shiva cleaned my vents and got rid of the bad smell. Definitely recommend them! They were great.

Rico Adhitya

23:35 11 Oct 21

At the start I was dealing with Ashley for the initial consultation for the AC installation and he recommended me the suitable unit for the room. The team that came Jack and Logan were professional and the installation only took a few hours. Great customer service!

Carin Grant

08:47 08 Oct 21

Ian Pearce

03:28 08 Oct 21

Initial installation 3 years ago -Tradesmen arrived on time & completed the job with no fuss. Very clean workers & good communications. Very satisfied!Oct 2021 - A/C service booked in, excellent communications from all staff as due to weather conditions service had to be reschedule 3 times. On each occasion the technicians arrived on time and were very polite and apologetic. 3rd time luck and service was completed without incident. The girls rescheduling and communicating from the office were excellent, highly recommended.

Abu Hasib

02:57 08 Oct 21

Matthew helped me with ducted heating and evaporative cooling servicing. Matthew came on time, communicated in detail to set the expectations right. The brevis heating is nearly new, so it was fairly quick. Considering the cooler had some mold growing, Matthew provided me with enough information and option to make a decision on it. Highly recommend.

christina m

01:18 08 Oct 21

Shiva provided exceptional services today. He went out of his way to ensure my air-conditioning unit was well cleaned and has got it to run as good as new! I'm very impressed with his level of skill and information he provided me. Shiva was also COVID safe at all times. I HIGHLY recommend this buisness and in particular Shiva. 10/10

Anna Michael

22:18 07 Oct 21

Daniel came round to fix our heating earlier today and was extremely professional and respectful. He identified the problem immediately and resolved the issue even though it's quite an old system. He explained everything throughout the process and highlighted a few things I wasn't aware of. I wouldn't hesitate to call these guys again, great service!

Stephanie Milasinovic

01:14 07 Oct 21

Shiva was very thorough when cleaning and inspecting our Fujitsu split system. We called Plum out to have a look at our unit after a clean a year ago with another company left us unimpressed. Shiva was able to clean it out thoroughly, explaining to me that the cover needed to be fully removed in order to clean behind the coil. Wish I could attach a photo of what came out of the unit, it was putrid!

Barry Fish

07:32 06 Oct 21

Jenny TURCINOVICH

05:03 05 Oct 21

Glen Xuereb

04:13 04 Oct 21

Linda Glucina

12:10 30 Sep 21

Jessie Mitchell

05:28 29 Sep 21

Andrew Cooper

02:45 29 Sep 21

Atlus Arch

03:05 28 Sep 21

Sacha English

00:51 28 Sep 21

Team was helpful and performed a great job.

Peter Kerr

06:24 27 Sep 21

Thanks Daniel for your prompt and once again very professional service on time good rates would definitely recommend you to friends and family first class workmanship cheers Peter and Debbie kerr

Christine Kiely

05:48 22 Sep 21

Professional and prompt service of my ducted heating system. Great customer service initiallybooking my service and very kind of Chelsea to book me in a day earlier to get my heater up andrunning. The technician arrived within the allotted time provided and kept me informed about theproblem. Will definitely recommend to friends and family and have no hesitation in calling Plumfor future services.

Tarquam James McKenna

03:48 22 Sep 21

Daniel was on time and explained how to use the system. Very polite eager and enthusuastic. He stayed to double check the work. Great

Jann Rayner

01:25 22 Sep 21

Chris was the guy that came and serviced our ducted heating. He was very professional and friendly and explained everything he did.

Kalyan Janapati

06:30 17 Sep 21

Excellent work, Daniel !! Quick and efficient and very patient to answer my questions.

Charlene Gatt

01:19 16 Sep 21

Matt was very professional and efficient. Knew his stuff and was happy to explain exactly what was involved in the service and maintenance. Even had time to answer my questions and help me use the zoning capabilities. Would definitely recommend and use this service again in future.

taichi kasuya

01:03 16 Sep 21

Paulo Rangel

05:54 15 Sep 21

You team did a excellent job, arrived on time, did a clean work, very happy with explanation after work done.

Kendrie Coonan

00:04 15 Sep 21

Our experience with Matthew from Plum heating and cooling was great! He was professional, clear and direct, and efficient. Matthew uncovered the heating fault quickly, replaced the part, and serviced and cleaned the unit within the hour. We were super impressed and will certainly be calling on Matthew again for our next service.

See all reviews Write a review

Facebook Rating

4.8

Based on 506 reviews

Plum Heating and Cooling

4.8

Brenda Brooks

04:02 12 Apr 22

Great service. Explained everything to us, and great workmen, and always on time

Jane Fontaine

22:53 15 Mar 22

We needed an Eco clean conducted on our split system airconditioner. Shiva and his assistant arrived on time. They were both friendly, polite and very efficient. Would highly recommend Plum Trade Services.

Julie Cornell

06:56 26 Jan 22

We needed a split system installed in the busy period just before Christmas but this was no problem for the team at Plum. Ashley was able to answer all of our questions over the phone and schedule a pre Christmas installation on a convenient date. Kyle and his team of tradies arrived on time and expertly completed the job. Very happy with our new AC and would definitely recommend Plum to anyone who needs assistance with heating and cooling.

Andrea Houston

06:49 14 Dec 21

Matt from Plum was great. On time, explained exactly what he was doing and why, and was very knowledgeable. The whole PLUM process and service was easy and straightforward. Highly recommend PLUM and Matt.

Elvira Guest

00:18 11 Dec 21

Technician arrived in a timely fashion. Fixed the problem quickly and explained what was wrong. Very helpful and professional. Thanks Shiva.

John Costantini

01:53 26 Nov 21

We Highly recommend Plum Trade Services the boys were fantastic & extremely professional we couldn’t be happier with our Heating and Cooling Thanks so much Aden & Jesse 👍👍
Cheers John & Sharee

Jess Tratter

22:09 31 Oct 21

Matthew came to service our heating and cooling system and he was brilliant! He arrived when we were told, he took care in the work he did and spent time looking into an error that was encountered during the service. He was very friendly and very helpful. Thanks guys!!

Sabrina Tjahjadi

11:02 28 Oct 21

Professional & excellent service from Daniel. Very thorough explanation for any issue found & recommendations for parts replacement. Thanks again.

Nova StaMaria

08:05 14 Oct 21

Really happy with the service received from Ashley, Jack and the boys who installed our aircon and powerpoints. Excellent and smooth process from start to finish!

Angelica Geiger

01:19 04 Oct 21

Excellent customer service starting with phone consult and bookings : can't oblige one enough and excellent technicians. competent and helpful with explanation of how the system works and what they did, just very good team and highly recommend.

l

Louise Banks

04:39 01 Oct 21

We are very happy with the service we received from Shiva this week. He took the time to explain how to maintain our heating/cooling unit and use it most efficiently. Great service, thank you.

Jillian Dove

02:11 28 Sep 21

I have had Shiva servicing our split systems today. He was punctual, polite and efficient which is exactly what I like.
Thank you Shiva

Anita Ford

02:06 02 Sep 21

Excellent service from Shiva.

Barbaros Karakaş

08:17 01 Sep 21

Thanks Shiva to the great service and eco clean my split air conditioning

Rouba Taleb

01:21 29 Aug 21

Great service, friendly and professional

Damien Lim

11:42 19 Aug 21

Super efficient, friendly communications and professional. Highly recommended to anyone looking for heating and/or cooling services. Got 2 new split systems installed through Plum Heating and Cooling and the process was smooth and fast.

Luke Anthony

04:24 05 Aug 21

More than happy with the service technician’s speed and knowledge on installation day! Very helpful, friendly and swift process - thoroughly recommend Plum.
Thanks to Eliot, Jackson and John for the install and to Max for booking me in.

Kerryn Cauchi

03:14 05 Aug 21

Great service and excellent advice.

Pamela Barber-Smith

09:07 30 Jul 21

The entire team, from Sales, Service and the installation team did a very professional job. Most impressed with the installation team working in very bad weather, to complete the installation and commissioning.

Anne Cincotta

08:38 30 Jul 21

Professional, punctual,polite and clean !
More than happy to recommend!!
Jackson, John and Logan worked efficiently all day , followed by fellow co workers to complete the job.
Thank you Plum !

Ruth O'Meara

03:39 29 Jul 21

Efficient on time - lovely young man - very informative!!! And reasonably priced!!!!

Sharon Timmins

09:24 26 Jul 21

From my first inquiry through to the installation these guys were great. They made it so easy. big thanks to Max, Ash, Jackson and John. You guys rock! Would highly recommend them to anyone

Paula Wilson

04:34 21 Jul 21

Chris serviced our heater today he was polite, friendly and very knowledgeable I would highly recommend plum we have always been happy with the service they provide.

Mark Walsh

03:54 19 Jul 21

Great job on time very professional

Renate Maria

03:00 08 Jul 21

Professional & friendly service.

Wonderful experience from booking with Lee & Ash to install with Nhan & Daniel. Attention to detail, friendly and so professional.

As an existing Plum customer I already knew what to expect! I highly recommend them!

Very happy 😃

Maria Vogan

05:50 06 Jul 21

Highly recommend them. Great communication, great service.
The two gentlemen who were installing our ducted heating were very professional & friendly. 💯👍

Carolyn Buckley

04:47 23 Jun 21

Shiva Krishna Goundar for BRILLIANT service today for DAIKON Airconditioner
In Apollo Bay .

Nil Maharjan

07:31 22 Jun 21

Great Job Performance, well on time . Highly recommended.

Michele Van Looy

06:50 21 Jun 21

Excellent customer service and product. Highly recommend

Urmila Chakma

06:48 21 Jun 21

The installation was quick and very professional done by Jeremy

Beth Constantine

06:29 18 Jun 21

Great service and technician. Prompt service very polite. Jordan Neves

LeeLee O'Brien

03:19 10 Jun 21

Jordan was professional, friendly, prompt and provided time efficient service. I will definitely be making Plum my priority in future services required.

Debbie Rockliffe

02:16 27 May 21

Prompt, efficient and excellent service. Very friendly crew.

Jodi Kelly

05:22 26 May 21

Call Kane... he visited twice and was early both times... He did a fantastic job and was a nice guy as well... I don't like people in my home when I'm not there but would leave Kane there without a worry...... As it was an indoor switchboard replacement an inspector had to check it and he said it was a GREAT job. I don't usually leave Tradie reviews but was impressed with this company. Well done Kane.

Stacey Ann

05:14 19 May 21

Prompt, reliable. Very thorough and lovely to chat to

Daylene Sexton

04:27 14 May 21

Chris was very friendly, knowledgeable and very nice to chat to thanks Chris

Cindy Dulaca

05:18 12 May 21

Chris was fantastic
Done a great job
Would definitely recommend

Sam Blade

04:12 11 May 21

Great attention to detail and explained the process well

Nin Hyssoli

06:11 06 May 21

Great service, quick installation 👍

Sue Thurston

04:14 26 Apr 21

Very happy with the service provided. Very helpful and obliging.

Anthony Zammit

11:27 23 Apr 21

Excellent service and very thorough.

Jagadish Venigalla

06:53 21 Apr 21

Very efficient and prompt service by Jordan.. highly recommended... thank you 😊

Harry Gruber

06:33 16 Apr 21

Prompt professional and friendly service

Julie Porter

00:24 16 Apr 21

Friendly service, reasonable pricing and efficient servicemen

Peter Renda

06:04 12 Apr 21

Fantastic turn around time. They knew their stuff and were very professional. I had both a central heater and ducts installed and a new hot water heater. 5 Stars. Thanks guys, will definitely recommend.

Annette Fuller

05:53 09 Apr 21

Quick and efficient, very knowledgeable about the best products to use

Marie Zinna

04:33 09 Apr 21

Yes I would recommend Plum heating and cooling, very efficient and very friendly worker and reasonably priced.

Lill Gee

02:05 09 Apr 21

We have had our ducted heating system serviced today by your technician Jordan. Jordan rang us and advised his expected time of arrival and did arrive at the specified time. On arrival he introduced himself and impressed us with his personality and neatness. He explained what he was doing and went about his work efficiently, when finished he explained what he had checked, he even cleaned the manhole cover for me and did a great job just like his mother has taught him.
We would be happy to welcome him into our home when our next service is due.
Great job Jordan,
Thanks & Regards,
Beverley & Terry West,
Villa 5, Palm Lake Resort,
9 Taronga Rd,
Truganina. 3029

Barbara Callan

01:32 09 Apr 21

Just had a new gas heating unit installed by Jackson & Jason. The installation was carried out in a very professional way they arrived on time and minimum fuss to us. Thanks to all concerned will definitely be recommending your service.

Rex Hilary Deans

08:20 06 Apr 21

Chris serviced my heating unit today, I found him to be polite friendly and knowledgeable. He found an issue with the unit and he discussed how we could solve the issue. Overall 10 out of 10.

Gale Grey

09:12 18 Mar 21

Very professional tradies. Explained the job and went through instructions after installation.
Cleaned up afterwards and removed the rubbish.
Would recommend highly.

Janice Brunton Gibbs

00:15 17 Mar 21

Very professional and courteous from initial phone contact to the repair to my system. The serviceman Jye is a delightful young man who kept me informed and was very patient with me. Being in my 70’s this was important. Thank you Rochelle, Jye and Plum H&C for a positive experience.

Emily Fogarty

01:04 24 Feb 21

Great service! Booking an installation date was easy, the installers turned up on time, were helpful and friendly and explained how to use the system.
I would highly recommend Plum Heating and Cooling.

Peter KA Ghobros

23:35 18 Feb 21

Technician Mostafa was very professional, efficient and friendly. Would recommend them to everyone looking to service their heating and cooling system 😊

Linda Gardash

05:31 11 Feb 21

Great service, very organized and polite, reasonable prices& Shiva the person who attended to service split system unit called one hour prior to provide exact time and done service within the promised time frame- up to 3xhrs

Liz Ridder

08:38 10 Feb 21

Jordan serviced our cooling this week. He was very trustworthy, reliable and polite. Thank you.

Helen Maltaric

02:42 02 Feb 21

Excellent prompt and professional service. Over 10 years of servicing my evaporative aircon and heater for my home.

Sue Mitchell

03:45 29 Jan 21

Their promptness, politeness and courtesy while carrying out their work. They came to service an appliance and talked me through the procedure of getting it replaced after they found fatal faults with it. Not happy about the unexpected expense but I am very happy with their explanation.

Tim Renee Tabone

01:53 28 Jan 21

Excellent service by Daniel , would recommend plum heating and cooling

Anna Dolinay

01:17 27 Jan 21

Excellent service by Shiva from plum, very friendly and polite
Thank you so much once again

Barbara Cooper

02:25 22 Jan 21

Where on time and done the work without much disturbance to my routine and did a very efficient job

Marion Flomm

03:52 21 Jan 21

We just had Jordan at our house for a service, very professional and a very nice young man.
Thank you!!!

Susan Cychowski

00:36 21 Jan 21

Very good customer service really helpful good service looking forward to using them again thank you

Gerhard Metz

10:44 20 Jan 21

Great service, also the staff have been very helpful. The delivery of the unit was timely and the trade people installing the unit were very efficient.

Mikela Carabott

01:23 20 Jan 21

We had 5 Plum Aircons put in 5 years ago and we have been very happy with them!!
We find Plum a very reliable company!!!
This morning I had Shaun over to service my units and he did a fantastic job,,,,Shaun was also very very patient answering all my son’s questions about his job 👌👌
I will recommend Plum and Shaun to anyone who’s in need of their services!!!!
Thankyou Plum !!!!

Lyn Tahana

23:31 19 Jan 21

Excellent service! Great guy who serviced our old systems and didn’t push to replace them etc

Abiy Gee

22:55 19 Jan 21

They are professionals know how to handle their task on timely manner.
The company is reliable for good results and I recommend for all my friends and family members

Jodie Patterson

04:35 18 Jan 21

Great service!
Jordan was very polite & explained everything
Highly recommend

Ashley Marasco

03:22 18 Jan 21

Great service, the guys (Cameron and Logan) were knowledgeable and polite. Would recommend them to friends and family. 10/10

Gail Sebire

13:17 16 Jan 21

Fabulous service and prompt

Maria Bedikian

07:15 15 Jan 21

Very nice young men, they did an excellent job!

Tina Cooper

06:46 14 Jan 21

Daniel was thorough with full explanation and options.
Lovely to deal with

Vicki Bondin

03:43 14 Jan 21

Good service. Turned up on time. Nice guys helpful and friendly.
Cleaned up well. Explained how to use the system in an easy to understand way.
Would recommend Plum heating and cooling. We have used them before and will use them again.

Roz Loveday

08:37 13 Jan 21

Eliot and Kyle of Hoppers Crossing Great team. Very professional Fixed our cooling and a broken tile very happy with their service

Joe Sara

23:51 12 Jan 21

Product and Service QUALITY....
Chris serviced my unit today & WAS VERY honest, respectful, informative, helpful and will definitely be asking for Chris again in future 10/10👍

Alison Sen

04:41 12 Jan 21

I have bought both heating and cooling from plum heating and cooling and they service both units for me I’m happy with the service and there efficiency
Keeping upto date with all the services.

Robert Chiriano

22:26 11 Jan 21

Extremely happy with Shiva very professional arrived in time and did a spot on job.

Thank you so much!!

Cain Brockley

23:22 06 Jan 21

The excellent service through the whole process from all the staff with whom I interacted. The service undertaken by shaun was very thorough and effective. A great team and company. Will happily use them again and recommend to others.

Ataniel Molina

05:16 06 Jan 21

All your technician are all professional and friendly, they work a terrific job

Anne Marie Hutton

23:10 05 Jan 21

Joel was very friendly and helpful, ensuring I understood everything involved with the service and quote for a new heating unit. The service was completed with a smile. Thank you very much Joel. Totally recommend Plum Hearing and cooling.

Jun Puno

01:52 30 Dec 20

Your aircon diagnostic technician cane to service my home aircon unit today and i find his service excellent !!!
He very professional in doing his work and at the sane time freindly. He even gave me useful tips on how best i cud maintain the unit and find that very helpful . I truelky appreciate his attendance , thankyou

Adam Moffat

21:43 27 Dec 20

From first contact the team @ Plum were top notch. The tradesmen who arrived to do the work were punctual, courteous & friendly. I highly recommend Plum Heating & Cooling

Margaret Confait

21:53 23 Dec 20

Jake turned up on time and was very efficient and helpful with his advice, very satisfied.

Mario Barone

03:29 22 Dec 20

My experience with plum has been very smooth, fast, and professional! From order to delivery to installation and cleanup in just a couple days.

I’d happily recommend Plum for any heating or cooling services.

Stacie Buckley

01:23 22 Dec 20

Aaron and team were very professional and great to deal with. They arrived on time to install a new heating/cooling system and were very efficient at getting the job done. Highly recommended.

Krishna Sunil Dusa

09:22 21 Dec 20

Very professional and excellent customer service. I would recommend to everyone who is looking to install heating and cooling. Great thing about the business is they only take payment until customer is 100% satisfied which I have never come across in any business. Keep up the great work full kudos😀👌👏

Jessica Wood

00:58 17 Dec 20

Shiva complete a thorough repair and service of our split system. Very grateful for this attention to detail.

Cathy Taylor

01:10 15 Dec 20

Very efficient guys were polite got straight in and serviced my unit,and very affordable

Roberta Pisani Callea

03:56 14 Dec 20

Great friendly service and very efficient 😊

Jacinta Munro

22:28 13 Dec 20

Nick and Darcy did a great job installing our new system today, just in time for the heat today. Very polite, professional and efficient - thanks guys!

Jesse Woolsey

05:01 08 Dec 20

Daniel was our technician
Couldn't rate him highly enough.
Great manners, on time. great job with ease of payment
Daniel's ya man for cooling 👍👍👍

Marie Farrugia

03:45 08 Dec 20

Have used Plum for servicing of ducted heating for a number of years. Today they supplied and installed an aircon unit. Turned up on time, techs were polite, professional and cleaned up once instal completed. Took time to go through operating instruction with us. Very happy with their service.

Natalie Ward

10:39 03 Dec 20

We have used Plum for installation and servicing both our heating and AC units. Cannot recommend them highly enough. Always professional, friendly, on-time and at a reasonable price.

Percy Stevens

06:57 02 Dec 20

The are friendly technically competed and focused

Linda van Santvoort

22:55 01 Dec 20

From first email to tech coming to the house
The service I received was outstanding no hidden extras office personnel that I dealt with were very helpful follow up phone calls the technicians that serviced the unit were again very helpful explaining everything that needed to be done I highly recommend plum heating and cooling could not fault anything thank you job well done one happy customer

Emad Hanna

22:32 01 Dec 20

Shiva was excellent, best technician we have ever had. Thank you so much

Leanne Robinson

02:09 27 Nov 20

Efficient & friendly service.
Every option was explained clearly to me so I could make an informed decision regarding my evaporative cooling system.
Thank you Joel.

Kerry Lang

08:30 25 Nov 20

Huge thanks to the Plum Team on the recent installation of my new evaporative cooling system! Top marks for punctuality and cheerful and informative manner. The team were very thorough and helpful and took care to remove all traces of rubbish and the old system itself. A job well done. I am extremely satisfied with the service and would highly recommend Plum Heating and Cooling!

Anita Wilson

22:20 24 Nov 20

Shiva replaced my air conditioner pump. Was on time, courteous and took the time to explain how the pump worked.

Anna Stefanidis

03:14 20 Nov 20

Very professional and courteous would recommend

See all reviews Write a review