Skip to content 
Hot water heat pumps are gaining traction across Australia due to their remarkable energy efficiency and cost savings. These systems use significantly less energy than traditional hot water systems, making them an attractive option for homeowners looking to reduce their energy bills. However, with the rise in popularity, there has been an influx of offers for “free” or very cheap hot water heat pumps. While these offers may seem enticing, they often come with hidden costs and potential problems that can outweigh the initial savings. This article will explore the common pitfalls of these cheap offers and explain why investing in a high-quality heat pump is the smarter choice for long-term savings and reliability.
The Benefits of Heat Pump Hot Water Systems
Heating hot water is the second-largest energy expense in the average Australian household, accounting for around 25% of energy costs. Traditional hot water systems, such as electric or gas heaters, consume significant amounts of energy. In contrast, heat pump hot water systems use around 75% less energy, offering substantial savings on energy bills. The government estimates that a household can recoup the cost of a high-quality heat pump in under four years, especially with the help of generous government rebates available in many states.
Heat pumps work by extracting heat from the surrounding air and transferring it to the water. This process is highly efficient and environmentally friendly, as it reduces greenhouse gas emissions. Additionally, heat pumps can operate effectively in various climates, making them a versatile option for many households.
The Pitfalls of Cheap Heat Pump Offers
Despite the benefits of heat pump systems, some companies are capitalizing on their popularity by offering “free” or very cheap upgrades. These offers often come with significant drawbacks that can lead to higher costs and headaches down the line.
Problem 1: Low-Quality Heat Pumps Break Down Sooner
To make these upgrades free or very cheap, some companies provide low-quality heat pump systems, often imported and re-branded. These units typically come with a short warranty, usually around 12 months, compared to the 5 years or more offered by premium brands. When these systems fail, which is common, homeowners are left without a functioning hot water system and without the rebate, leading to higher costs in the long run.
Even within the warranty period, companies may exploit consumer law loopholes, simply refunding the minimal out-of-pocket cost paid by the customer, leaving them without a functioning system and no way to get it replaced under warranty. This approach can leave homeowners high and dry, facing significant expenses to replace the system with a reliable unit.
Problem 2: You’ve Used Up Your Heat Pump Rebate
Each household is entitled to only one rebate or interest-free loan for upgrading to a heat pump. Using this rebate on a cheap system means it’s gone for good. If you need to replace the system later, you will have to bear the full cost out of pocket. This can be a significant financial burden, especially if the cheap system fails shortly after the rebate is used.
Problem 3: Cheap Heat Pumps Don’t Work Well
Many cheap heat pumps are less efficient, failing to deliver the expected energy savings. They often have lower capacity, run out of hot water faster, and take longer to heat back up. For instance, a premium heat pump like Reclaim can heat up to 110 litres of water in an hour, whereas cheaper models may struggle to keep up with household demand.
Additionally, cheap heat pumps may use environmentally harmful refrigerants, such as R41a GWP, which contribute to global warming. High-quality heat pumps use less harmful refrigerants like CO2, making them a more environmentally responsible choice.
Noise levels are another consideration. Premium hot water heat pumps typically operate much quieter than cheap systems, which can be disruptive if the system is installed near living areas or neighbours.
Furthermore, many cheap heat pumps struggle to maintain water temperature in colder weather, which is when reliable hot water is most needed. This can result in a poor user experience and negate the energy savings expected from the system.
Problem 4: Dodgy Workmanship During Installation
To keep costs low, companies offering cheap or free heat pumps pay their installers minimal rates, attracting inexperienced tradespeople who rush through the job. A proper heat pump installation requires both a registered electrician and a plumber. Because the company only has a small margin to work with, they pay their installers a low rate to complete the installation. This can lead to poor installation quality and problems down the line.
Dodgy workmanship can result in issues such as improper electrical connections, incorrect plumbing, and insufficient insulation. These problems can cause the system to malfunction, reduce its efficiency, and even pose safety risks to the household.
Problem 5: Hidden Costs
Many “free” or cheap heat pump offers come with hidden costs. Companies might charge extra for additional pipework, tempering valves, electrical connections, or system relocation. These hidden costs can add up to $200-$500 per installation, making the supposed “free” upgrade much more expensive than initially advertised.
Homeowners have reported instances where installers turn up and demand additional payments for necessary components or services that were not included in the initial quote. This can be a frustrating and unexpected expense, negating the perceived savings from the cheap offer.
Putting It All Together
By now, it should be clear why opting for a free or cheap heat pump hot water system may not be the best course of action. While these offers might save you money in the short term, the long-term costs and potential problems often outweigh the initial savings. Low-quality systems can lead to repeated breakdowns, inefficiency, and additional expenses, leaving you worse off in the long run.
The Case for Investing in a High-Quality Heat Pump
Investing in a high-quality heat pump system from reputable brands like i-Store, Reclaim, Sanden, Apricus, Rheem, and Stiebel Eltron ensures reliability, efficiency, and long-term savings. Although the initial cost is higher, these systems pay for themselves faster and provide a better quality of life.
Long-Term Cost Savings
High-quality heat pumps are designed to last, with warranties of 5 years or more. These systems are built to withstand regular use and harsh conditions, reducing the likelihood of breakdowns and the need for costly repairs. Over time, the energy savings from a premium heat pump can offset the higher initial investment, resulting in significant long-term savings.
Enhanced Efficiency and Performance
Premium heat pumps are more efficient, providing consistent hot water and reducing energy consumption. They are equipped with advanced features that improve performance, such as faster heating times, higher capacity, and better temperature maintenance. These systems are also quieter and use environmentally friendly refrigerants, contributing to a more comfortable and sustainable living environment.
Reliable Customer Support and Warranty
High-quality heat pumps come with comprehensive warranties and reliable customer support. Reputable manufacturers offer prompt and effective service, ensuring that any issues are resolved quickly and efficiently. This peace of mind is invaluable, as it guarantees that your investment is protected and that you will have a reliable source of hot water for years to come.
Avoiding Hidden Costs
With a premium heat pump, you are less likely to encounter hidden costs. Reputable companies provide transparent pricing and include all necessary components and services in their quotes. This means you won’t be surprised by additional charges for essential parts or labour, ensuring a smoother and more predictable installation process.
What You Can Do Instead
There’s an obvious difference between the cost of a quality heat pump system when compared to a cheap or free hot water heat pump – and with good reason. The old saying “you get what you pay for” rings true here, so don’t run the risk of installing a low quality, cheap heat pump system that might let you down and cost you more in the long run.
Research and Choose Reputable Brands
When selecting a heat pump hot water system, take the time to research and choose reputable brands known for their quality and reliability. Look for systems with long warranties, positive customer reviews, and certifications that demonstrate their efficiency and environmental benefits.
Take Advantage of Government Rebates
Government rebates and incentives can significantly reduce the upfront cost of a high-quality heat pump. Check the eligibility criteria for rebates in your area and work with your installer to ensure you take full advantage of these programs. Using your rebate on a premium system ensures that you get the best value for your investment.
Work with Experienced Installers
Choose an experienced and qualified installer who is familiar with the specific requirements of heat pump systems. A professional installation ensures that your system operates efficiently and safely, reducing the risk of problems down the line. Look for installers with positive reviews and a track record of successful installations.
Our Advice
The allure of free or very cheap heat pump hot water systems can be tempting, but the potential pitfalls make them a risky choice. Investing in a high-quality heat pump system from a reputable brand is a smarter decision for long-term savings, reliability, and peace of mind. By doing your research, taking advantage of rebates, and working with experienced installers, you can enjoy the benefits of a heat pump hot water system without the drawbacks associated with cheap offers. Remember, when it comes to your home’s hot water needs, you get what you pay for. Choose quality and reliability to ensure a comfortable and efficient home for years to come.
