9 Year Plum Protection Plan Warranty

Plum is offering a 9-year Warranty Protection Plan on Mitsubishi Electric Split Systems and Ducted Split Systems supplied and installed in residential homes by Plum Trade Services after October 1, 2022, subject to a service carried out every 2 years after the date of installation.

This Warranty: 

1. Covers Mitsubishi Electric Split Systems and Ducted Split Systems supplied and installed into residential homes only, by Plum Trade Services for a period of one hundred and eight (108) months/9 years from the date the unit is supplied and installed.
2. Does not cover any consumables including accessories (remote controls) and/or air filters supplied with the product unless such items are shown to be defective when the product was first purchased by the consumer.
3. Does not cover any dented or damaged panels or covers unless the dent or the damage to the panel or cover was the result of a manufacturing defect and Plum Trade Services is notified about the defect in the panel or cover within 7 days of the product first being purchased.
4. Does not cover any damage to paintwork, metalwork, or finished trims of the product caused by weathering, atmospheric fallout, hail, salt, or other corrosive residue, foreign matter entering the product (e.g., dirt and moisture) or any other outside agency.
5. This warranty does not apply if the product is damaged by the use of exhausted leaking or used batteries or fails to function correctly as a result of the use of such batteries.
6. Does not cover problems or unsatisfactory performance caused to the product by faulty or incorrect external wiring, incorrect power supply, faulty or incorrect circuit breakers, voltage fluctuations, other voltage transients or electromagnetic interference not originating within the product.

This Warranty will not apply if: 

1. This product is/was not installed by Plum Trade Services.
2. The product is not serviced every 2 years (730 days) after the date of installation by Plum Trade Services.
3. The product is damaged by the use of an accessory not supplied by Plum Trade Services.
4. The homeowner is not the original owner when the product was installed.
5. The product is serviced or opened by a person other than Plum Trade Services, or an agent not authorised by Plum Trade Services.
6. The product is damaged by the incorrect use or installation of any consumables not supplied and installed by Plum Trade Services.
7. The product is damaged by a failure to check and clear obstructions in both indoor and outdoor sections of the product, including the air filters, vents, coils, drainage pipes and ensuring the condensate drain is kept clean.
8. The product is installed in a moveable dwelling, e.g., caravan or boat.
9. The product is re-installed during the period of the Warranty at any location other than the original location.
10. The product is used for a purpose other than the cooling and heating of air for the physical comfort of humans.

Under this Warranty: 

1. Each eligible product must have a service completed every two years after the installation of the product, performed by Plum Trade Services. The owner is responsible for booking the service every 2 years.
2. In the 2nd, 4th, 6th, and 8th year after purchase, you must contact Plum Trade Services to have a service performed and charged for by Plum Trade Services. Your service can be booked online or by calling (03) 8360-9622.
3. In addition to meeting the conditions set out above, it is essential to comply with all the general terms and conditions of the product’s manufacturer warranty – detailed in Mitsubishi’s Owner’s Manual.
4. The owner is responsible for providing reasonable and safe service access to the product. This Warranty does not cover any costs or additional labour associated with accessibility. Ie: Scizzor lift, boom lift, scaffolding, etc.
5. The owner is at all times responsible for the repair of damage to the product that is not a manufacturing defect, including damage to the product caused by any accidental or intentional damage to the product (whether or not the damage is caused by the owner), improper voltage, fire, misuse, abuse, neglect, alterations or negligence, incorrect or incomplete installation or operation, major disaster including floods, lighting strikes, cyclones, bushfires and earthquakes, vermin, animals or foreign matter entering the product, e.g. dirt and moisture. The owner responsibility list is provided to help in this regard. Refer to the Owner’s Instruction Manual for operation and other information.
6. Refer to the Owner’s Instruction Manual for operation and other information.