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Plumbers

Plum Heating & Cooling | Melbourne Western Suburbs | Trades & Service | Full Time | CURRENTLY HIRING

Some people spend their entire working lives searching for an employer who values personal integrity, encourages personal growth, celebrates your wins (big and small), promotes from within, boasts a great team culture and truly puts its customers first.

While this may sound like a dream, it’s the type of company culture that Plum Trade Services is proud to call its own.

The best part is, we’re hiring – with a rare opportunity for goal-driven individuals with a strong moral code to join our multi award-winning company as Registered Plumbers and/or 3rd and 4th Year Apprentice Plumbers. 

Sound exciting? Then please read on!

About us: Plum Trade Services (formerly known as Plum Heating & Cooling) is a family-owned company of 30 years based in Point Cook, which has steadily built an enviable reputation among its customers for excellence. Plum is an award-winning specialist in Heating & Cooling, Electrical and Hot Water in Melbourne and Geelong. 

About the opportunity: If you’re a talented newly qualified or 3rd/4th year apprentice plumber, we have the perfect workplace for you to spread your wings while working/learning alongside some of the best in the business.

We’re on a mission to find gifted people who want to put their career on an upward trajectory; those special types who pride themselves on their workmanship, embrace learning and are reliable, caring and trustworthy. 

Primarily, you’ll be visiting customers in their homes as part of a highly-skilled team installing, repairing and servicing domestic heating & cooling systems.

Where we stand out is in the unique opportunities, we provide to further your career – with those keen to pursue Leadership roles especially encouraged to apply.

The opportunity: 

  • Installation on domestic heating & cooling systems including gas ducted heating, evaporative cooling, split systems, and ducted refrigerated systems. 
  • Work as part of a team beside highly skilled trained plumbers and management – all are fully qualified, industry professionals.
  • Achieve a high level of customer service experience, guided by our customer experience team.
  • Plum promotes from within, providing opportunities for individual growth and long-term career prospects.
  • We offer ongoing training to upskill staff towards their trade-based qualifications from fully qualified registered plumbers.
  • Plum provides maximum opportunities to obtain further trade accreditation.
  • Our Management will work with you one-on-one to develop potential Leadership opportunities.
  • We provide in-house training not taught within any other trade-based company.
  • Our business excels in exceptional staff culture and strong core values. 
  • Newly advanced technology is provided to ensure maximum onsite service.

About you:

  • Ability to work as part of a team
  • Must hold a current Victorian Driver’s Licence
  • Excellent customer service and communication skills
  • Punctual, reliable, dedicated and honest 
  • Fully Covid-19 Vaccinated
  • Excellent workmanship and attention to detail
  • Highly motivated and energetic
  • Well-presented, clean, neat and tidy

Customer Service Officer

Plum Heating & Cooling | Melbourne Western Suburbs | Customer Service & Call Centre | Full Time | NO VACANCIES

Some people spend their entire working lives searching for an employer who values personal integrity, encourages personal growth, celebrates your wins (big and small), promotes from within, boasts a great team culture and truly puts its customers first.

While this may sound like a dream, it’s the type of company culture that Plum Trade Services is proud to call its own.

The best part is, we’re hiring – with a rare opportunity for a bubbly, adaptable people-person with a strong moral code to join our multi-award winning company as our new Customer Service Officer, based in Point Cook.

Sound exciting? Then please read on!

About us: Plum Trade Services (formerly known as Plum Heating & Cooling) is a family-owned company of 30 years that has steadily built an enviable reputation among its customers for excellence. Plum specialises in the installation, servicing and repair of air conditioning, heating and hot-water systems, while also offering electrical services. And when we promise our customers that we’ll do a “Plum job every time”, we stand by that promise. 

About the opportunity: If you’re an experienced Customer Service Officer with ambitions to advance your career while thriving in a full-time role, then this may be your dream opportunity. We’re on a mission to find a special someone who loves people and understands that it’s all about customer experience; someone who, no matter how busy, continues to win hearts as our first point of contact for all customer inquiries. 

Primarily, you’ll be responsible for managing inbound and outbound phone calls in a busy, yet tight-knit, team environment – while replying to online enquiries and chats – all with the goal of ensuring high customer engagement. You’ll also be seamlessly creating service and sales bookings in our CRM system while managing a shared inbox to ensure customer requests are actioned and replied to in a timely manner. 

Responsibilities:

  • Be our first point of contact for visitors, clients & phone inquiries
  • Enter service and sales appointments into the CRM
  • Manage calendars for the Service Technicians and Sales Engineers
  • Respond promptly to all online inquiries, emails and work orders from real estate companies 
  • Communicate effectively with other members of the team to ensure accuracy and consistency in tasks 
  • Complete reports for daily payments, banking and mail
  • File documents, and generate compliance certificates and warranties for customers
  • Other administration duties as required

About you:

  • Minimum 3-5 years experience in a similar role 
  • A customer-first focus
  • A positive and bubbly outlook
  • Strong time management skills to juggle multiple tasks efficiently
  • Accuracy and attention to detail are essential 
  • Excellent written and verbal communication skills
  • Solid experience using the MS suite of software
  • A can-do attitude and ability to work effectively in a team environment
  • Flexibility with working hours. Saturdays will be required in rotation
  • Must be Covid Vaccinated

Benefits: In return for your efforts you will enjoy a permanent, full-time position, a competitive wage and excellent career growth opportunities. We have built a rewarding, fast-paced environment, with strong team culture and core values to ensure all employees enjoy coming to work each day! 

Sales Consultant

Plum Heating & Cooling | Melbourne Western Suburbs | Sales | Full Time | NO VACANCIES

Some people spend their entire working lives searching for an employer who values personal integrity, encourages personal growth, celebrates your wins (big and small), promotes from within, boasts a great team culture and truly puts its customers first.

While this may sound like a dream, it’s the type of company culture that Plum Trade Services is proud to call its own.

The best part is, we’re hiring – with a rare opportunity for a bubbly, adaptable people-person with a strong moral code to join our multi-award winning company as our new Customer Service Officer, based in Point Cook.

Sound exciting? Then please read on!

About us: Plum Trade Services (formerly known as Plum Heating & Cooling) is a family-owned company of 30 years that has steadily built an enviable reputation among its customers for excellence. Plum specialises in the installation, servicing and repair of air conditioning, heating and hot-water systems, while also offering electrical services. And when we promise our customers that we’ll do a “Plum job every time”, we stand by that promise. 

About the opportunity: If you’re an experienced Customer Service Officer with ambitions to advance your career while thriving in a full-time role, then this may be your dream opportunity. We’re on a mission to find a special someone who loves people and understands that it’s all about customer experience; someone who, no matter how busy, continues to win hearts as our first point of contact for all customer inquiries. 

Primarily, you’ll be responsible for managing inbound and outbound phone calls in a busy, yet tight-knit, team environment – while replying to online enquiries and chats – all with the goal of ensuring high customer engagement. You’ll also be seamlessly creating service and sales bookings in our CRM system while managing a shared inbox to ensure customer requests are actioned and replied to in a timely manner. 

Responsibilities:

  • Be our first point of contact for visitors, clients & phone inquiries
  • Enter service and sales appointments into the CRM
  • Manage calendars for the Service Technicians and Sales Engineers
  • Respond promptly to all online inquiries, emails and work orders from real estate companies 
  • Communicate effectively with other members of the team to ensure accuracy and consistency in tasks 
  • Complete reports for daily payments, banking and mail
  • File documents, and generate compliance certificates and warranties for customers
  • Other administration duties as required

About you:

  • Minimum 3-5 years experience in a similar role 
  • A customer-first focus
  • A positive and bubbly outlook
  • Strong time management skills to juggle multiple tasks efficiently
  • Accuracy and attention to detail are essential 
  • Excellent written and verbal communication skills
  • Solid experience using the MS suite of software
  • A can-do attitude and ability to work effectively in a team environment
  • Flexibility with working hours. Saturdays will be required in rotation
  • Must be Covid Vaccinated

Benefits: In return for your efforts you will enjoy a permanent, full-time position, a competitive wage and excellent career growth opportunities. We have built a rewarding, fast-paced environment, with strong team culture and core values to ensure all employees enjoy coming to work each day! 

Apprentice Plumber

Plum Heating & Cooling | Melbourne Western Suburbs | Trades & Service | Full Time | CURRENTLY HIRING

Start your career with Plum Trade Services, an award-winning leading specialist in Heating & Cooling, Electrical and Hot Water.

Plum Trade Services has an exciting opportunity for an ambitious individual to join our company as a Qualified or Apprentice Plumber in our Heating and Cooling sector.

About us: Based in Point Cook Victoria, Plum Heating and Cooling is an award-winning, family-owned business operating for 30 years. 

The opportunity: 

  • Installation on domestic heating & cooling systems including gas ducted heating, evaporative cooling, split systems, and ducted refrigerated systems. 
  • Work as part of a team beside highly skilled trained plumbers and management – all are fully qualified, industry professionals.
  • Achieve a high level of customer service experience educated by our customer experience team.
  • Plum promotes from within, providing opportunities for individual growth and long-term career prospects.
  • We offer ongoing training to upskill staff towards their trade-based qualifications.
  • Plum provides maximum opportunities to obtain further trade accreditation.
  • Our Management will work with you one-on-one to develop potential Leadership opportunities.
  • We provide in-house training not taught within any other trade-based company.
  • Our business excels in exceptional staff culture and strong core values. 
  • Newly advanced technology is provided to ensure maximum onsite service.

About you:

  • Ability to work as part of a team
  • Must hold a current Victorian Driver’s License
  • Excellent customer service and communication skills
  • Punctual, reliable, dedicated, and honest 
  • Fully Covid-19 Vaccinated
  • Excellent workmanship and attention to detail
  • Highly motivated and energetic
  • Well presented, clean, neat and tidy

A-Grade Electrician

Plum Electrical | Melbourne Western Suburbs | Electrical | Full Time | CURRENTLY HIRING

Start your career with Plum Trade Services, an award-winning leading specialist in Heating, Cooling, Electrical and Hot Water.

Plum Trade Services has an exciting opportunity for an ambitious individual to join our company as an A Grade Electrician in our Electrical Service Division.

About us: Operating for 30 years, Plum Trade Services is a family-owned business specialising in heating, cooling, electrical and hot water.

 Why join us? Plum Trade Services prides itself on exceptional staff culture and strong Core Values. At Plum, we promote from within, producing opportunities for long term career possibilities and advancements in personal growth. 

About the opportunity:

Your responsibilities will include:

  • General domestic electrical work 
  • Wiring up heating and cooling systems. 
  • Installation of Split Systems air conditioners. 
  • Working as a team and training and mentoring apprentices 
  • Provide a high level of customer service to all clients. 

About you:

  • Must hold an A Grade License 
  • Excellent customer service and communication skills
  • Punctual, reliable, dedicated and honest 
  • Excellent workmanship and attention to detail
  • Highly motivated and energetic individual 
  • Well presented
  • Ability to work as part of a team
  • Current Victorian Driver’s License 

Benefits: In return for your efforts, you will be rewarded with a permanent position, offering excellent career growth opportunities. We have an exceptional team culture and core values to ensure all employees enjoy their work environment. 

It is a requirement that you are fully vaccinated against Covid 19 – all applicants will be provided to show their vaccination certificate upon interview.