9 Year Plum Protection Plan Warranty

Peace of Mind for your Heater & Evaporative Cooler

9 Year Warranty Terms & Conditions Picture

9 Year Plum Protection Plan Warranty

Plum Trade Services has built a reputation over the past 30 years for putting its clients’ needs first. Since 1992, we’ve fought hard to win the trust and respect of customers in Melbourne and Geelong – resulting in us winning multiple awards and quickly becoming Heating & Cooling industry leaders.

So when the company that you love and trust finds a product you can trust, of course we have to up the ante and prove it – with an unbeatable 9-year warranty, no less!

Called the 9-year Plum Protection Plan Warranty, it applies to a range of selected Brivis Gas Ducted Heaters and Brivis Evaporative Coolers. This is part of our ongoing commitment to customers to take care of you long after installation.

This means you’ll never have to worry about a thing after purchase. You’ll have complete peace of mind knowing that your friendly, thoughtful Heating & Cooling experts are looking after your system long after installation!


What is a Plum Protection Plan Warranty?

Think of your 9 Year Plum Protection Plan Warranty as like having your own personal army. It means that we’re there for you if times get tough to ensure you are always winning.

The best part of having your own personal army is that you never have to worry about a thing – all the grunt work is done for you.

But how does it work?

Well, if anything ever does go wrong, you simply give our friendly team a call and that’s it, we’ll then take over and handle everything. We keep a full record of your system, the warranty details and service history, and if there’s a breakdown, we’ll fix it; if there’s an issue for the manufacturer, we’ll make that happen for you, too! And because we don’t stop until the job’s done, you’ll never have to worry about a thing.


No forms to fill out

We’ve made this so easy that you don’t even have to worry about signing up to any paperwork.

If you’ve had a Gas Ducted Heater or Evaporative Cooling system installed by us from 1st August 2022, then you automatically qualify for cover. All you have to do is make sure you service your system with us every two years.

We have all your details – including sales and system data/serial numbers – on file. You never need worry about where you put your documents again!


Ducted Gas Heating

Applies to Gas Ducted Heaters & Evaporative Coolers

Have you had a Gas Ducted Heater or Evaporative Cooling system installed by us since 1st August 2022? Then you’re in like Flynn!

Lucky you. Because the people who installed your system, us, are prepared to take care of your system’s every requirement, right down to replacing the consumable parts every two years, as they wear and before they create problems.

• Please note though, that this warranty does not apply to Brivis Compact Classic (CC3) Heaters




Did you know that we’re the only heating & cooling company to offer a long, 9-year warranty? And we do this, because we are 100 per cent confident in our product, our staff and the work that they carry out.

All you have to do is have had a system installed by us – and then have a comprehensive service carried out by us every two years (as recommended by the manufacturer) to ensure it is in top running order.

We’ll even give you a friendly reminder when your service is due.

It also pays to read the Terms & Conditions, to make sure you don’t accidentally void your warranty.


How to tell if your hot-water system needs replacing
Ducted Gas Heating

What is a Comprehensive Service?

A comprehensive service is the best service you can get. It’s a standard service plus the replacement of consumable parts that the manufacturer recommends be replaced every two years to ensure it continues to run at peak performance and efficiency. It’s more expensive than a standard minor service, but it’s well worth it.

It’s a little like having to put your car in for a major service once it hits a certain mark in kilometres, where your fuel filter, spark plugs, lubricants and other consumable parts are replaced.

Plus, the biennial comprehensive service makes your minor service redundant, so you are actually economising.

Plus, there’s no need to register for the Warranty Protection Plan. Simply book in a comprehensive service, and you’ll be covered for the next two years until your following service.


Why people all over Melbourne choose Plum

Family Owned Business Since 1992

As a young plumber, Director Kyle Briggs founded Plum based on family values of honesty and trust.

Best Advice & Guidance

At Plum Trade Services, we pride ourselves on our award-winning accountability - with advice you can count on.

2,500+ 5-Star Google Reviews

It takes exceptional attention to detail and service to earn more than 2,500 glowing customer reviews.

30 Years Local Business

From humble beginnings we have grown with our reputation for putting our customers first.

5x Wyndham Business Award Winners

Plum is a very proud, five-time winner of these prestigious awards - including Business of the Year.

Top Rated Customer Service

Our recognised high standard of professionalism and customer service is the envy of our peers.

Premium After-Sales Care

You enjoy life, while we take care of servicing, maintenance, and warranty repairs. No stress for you!

Fully Qualified, Honest & Reliable Tradesmen

We only hire trades who are respectful, trustworthy and reliable so you can be comfortable in your home.

No Contractors Used

All of our trades are full-time employees of Plum - and are accountable to us.

Easy to Deal With

Our happy, trustworthy staff pride themselves on setting the tone as soon as you make contact.

Very Responsive Communication

Our staff will never leave you hanging. They are highly responsive and engaging.

Warranty Agent for Brivis

As a warranty agent for Brivis, we can send out a technician to conduct repairs on their behalf.