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About Us
Learn more about what makes us different
Plum began over 30 years ago with a simple goal: to help people make confident, well-informed choices about their home heating and cooling. What started as a small local business in Werribee has grown into a trusted name across Melbourne’s west and beyond.
From the very beginning, Plum was built around a simple belief: customers deserve clear, honest guidance and a consistently high standard of service when making decisions about their home comfort. Our work is guided by the values that matter most to us: trust, reputation, friendly staff, honesty and integrity, being responsive, and delivering the best customer service possible. These values continue to shape everything we do today.
From humble beginnings
Over the years, Plum has grown from a modest shopfront into a multi-award-winning business. While our roots are in Werribee, we have been proudly based in Point Cook for many years, supporting local households and the wider community with reliable home comfort and energy solutions.
Today, we work with some of the world’s most trusted ducted heating, cooling and air conditioning brands, and we continue to invest in our people, systems and service standards to make the customer experience even better.
We have also expanded our services to support more of your home’s efficiency and comfort needs, including heat pump hot water systems, in-house electricians, and solar panel and battery installations. We also help locals navigate government rebates and incentives for energy upgrades, so you can understand what you may be eligible for and make the most of available support.
We’re proud of where we started and focused on what matters most: delivering reliable advice, quality installations, and the gold-star Plum service our customers have come to rely on.
Plum Trade Services’ core values are our point of difference
Trust
At Plum Trade Services, we pride ourselves on accountability. Always have, always will! We aim to continue building confidence by consistently providing the best services in Melbourne and Geelong.
Reputation
Consistent, customer-first service leads to happy customers. Happy customers tell their friends and family – and if they’re exceptionally happy, they’ll make an effort to leave a glowing online review. Plum has over 3,000 5-star reviews on Google.
Friendly Staff
We’re a happy bunch at Plum. We pride ourselves on creating a positive, happy workplace, to ensure we have positive, happy staff to take care of your every need.
Best Customer Service
Happy, trustworthy staff are the cornerstone of our business and they pride themselves on setting the tone as soon as you make contact. Ongoing professional training and development ensures all our staff are experts in their respective fields.
Honesty and Integrity
We don’t make excuses, distort facts, or try to sell you something you don’t need. Whether on the phone, in our showroom or while working at your home, our staff will put you at ease and aim to please.
Responsiveness
Our staff will never leave you hanging. They are highly responsive and engaging.
THE STAFF
Our team is exceptional
Happy, well-nurtured staff who love their work will always result in happy customers. At Plum, we’ve taken special care to nurture a culture that ensures everyone who works here is heard, respected, given opportunities for growth and, most importantly, feels a sense of fulfilment.
We carefully handpick our people – whether it’s the newest trade apprentice or a manager on our leadership team – based on whether they have a happy, caring disposition, are respectful and friendly, extremely knowledgeable or willing to learn, and have high personal integrity.
Now with more than 60 staff in our service, sales, customer service and admin departments, we also have more than 20 vans on the road servicing the good people of Melbourne and Geelong.
OUR SERVICES
Heating and Cooling
From just one van in 1992, which serviced the Air Conditioning needs of homeowners in Werribee, Hoppers Crossing and Point Cook, our reputation for five-star knowledge and customer service steadily grew.
Today, we are Melbourne and Geelong’s premier Heating & Cooling specialist, with an enviable five-star customer rating across Google and Facebook.
We sell, install and service all the major Heating & Cooling brands, while providing you with information that you can trust.
OUR SERVICES
Electrical
If you’re after an electrician in Melbourne or Geelong, Plum Trade Services has you covered.
Our licenced electricians have many years of professional experience and we are proud to guarantee that the work they do will always be of the standard you’ve come to expect from Plum – with compliance certificates for all work.
Plum Trade Services’ electricians offer repairs, installation of lighting and appliances, or can rewire your entire home or business. Unlike other companies, we don’t use contractors. All our sparkies are directly employed by us, to give you peace of mind that they are trustworthy and reliable.
OUR SERVICES
Hot Water Systems
Hot water systems are the kind of appliance you don’t tend to think about until you have a breakdown or need to buy a new one. Our hot water system technicians are experts in urgent replacements, new installations and servicing.
For those shopping for a replacement, we’ve hand-picked the most effective and reliable products from reputable brands and will happily visit your home to recommend a system to meet your lifestyle.
